Terms of Service

Effective date: 18 May 2026 Last updated: 18 May 2026

These Terms of Service (“Terms”) govern your access to and use of the website located at wearesitefolk.com (the “Site”) and the design and Webflow development services provided by SiteFolk, a business registered in Singapore (“SiteFolk”, “we”, “us”, or “our”).

By accessing the Site, submitting an enquiry, booking an intro call, or entering into a subscription with us, you (“Client”, “you”) agree to be bound by these Terms. If you do not agree to these Terms, do not use the Site or our services.

1. Definitions

1.1 “Services” means the design, Webflow development, and related professional services provided by SiteFolk under The Membership, as further described on the Site and in the applicable Order.

1.2 “The Membership” means SiteFolk’s monthly subscription service under which SiteFolk provides embedded design and Webflow build capacity on agreed working days each week, billed monthly in advance, with a minimum term of one (1) month.

1.3 “Order” means the written confirmation (whether by email, document, or online checkout) of the Services to be provided, the applicable fees, the start date, and any agreed scope.

1.4 “Deliverables” means any websites, designs, code, documentation, templates, illustrations, copy, recordings, or other materials produced by SiteFolk for the Client in the course of providing the Services.

1.5 “Client Materials” means any content, data, trademarks, logos, brand assets, credentials, accounts, or information provided by the Client to SiteFolk for the purpose of the Services.

2. The Services

2.1 SiteFolk provides The Membership as a monthly subscription. The scope, working cadence, and start date for each engagement are set out in the applicable Order.

2.2 SiteFolk will perform the Services with reasonable skill and care and in accordance with industry standards applicable to professional design and Webflow development services in Singapore.

2.3 SiteFolk reserves the right to determine the personnel, methods, tools, and working processes used to deliver the Services, provided that the Deliverables meet the requirements set out in the Order.

2.4 The Services do not include hosting, third-party software licences, paid plugin subscriptions, stock asset licences, domain registration, or any other third-party costs unless expressly stated in the Order. Such costs remain the responsibility of the Client.

3. The Membership: Subscription, Billing and Pausing

3.1 Subscription term. The Membership has a strict minimum term of one (1) month. After the initial month, the subscription continues on a rolling monthly basis until cancelled in accordance with clause 3.7.

3.2 Billing. The first month is invoiced and payable in advance before Services commence. Subsequent months are invoiced in advance on the same day of each month or as otherwise agreed in the Order. All fees are stated in Singapore Dollars (SGD) unless otherwise specified.

3.3 Payment. Payment is made via Stripe. The Client authorises SiteFolk to charge the Client’s nominated payment method for all sums due. Invoices are payable on receipt. Failure to pay an invoice within seven (7) days of issue entitles SiteFolk to suspend Services without liability.

3.4 Taxes. All fees are exclusive of Goods and Services Tax (GST) and any other applicable taxes, duties, or levies, which will be added where required by law.

3.5 No refunds and no pro-rating. All fees are non-refundable. SiteFolk does not issue pro-rated refunds for any unused portion of a billed period, including where the Client pauses or cancels the subscription, where the Client fails to utilise reserved capacity, or where the engagement concludes before the end of a billed period. The Client remains liable for the full fee of any month that has commenced.

3.6 Pause. The Client may pause The Membership by giving SiteFolk no less than seven (7) days’ written notice, with the pause taking effect at the end of the current billed period. While paused, no Services are provided and no further fees accrue. No refund or credit is issued for the period preceding the pause. The Client may resume the subscription by giving SiteFolk no less than seven (7) days’ written notice, subject to SiteFolk’s available capacity.

3.7 Cancellation. After the minimum one-month term has been served, either party may cancel The Membership by giving the other party no less than seven (7) days’ written notice. Cancellation takes effect at the end of the current billed period. No refund or credit is issued for any portion of that period.

3.8 Price changes. SiteFolk may revise the fees for The Membership by giving the Client no less than thirty (30) days’ written notice. Revised fees apply from the next billing cycle following the notice period. The Client may cancel without penalty before the revised fees take effect, subject to the minimum term in clause 3.1.

4. The SiteFolk Guarantee

4.1 Capacity reserved but not delivered by SiteFolk. Where SiteFolk fails to provide the agreed working capacity in a given billing period for reasons attributable to SiteFolk, SiteFolk will issue a credit equal to the value of the capacity not delivered. The credit is applied against the next invoice. For the avoidance of doubt, the credit is not refundable in cash and does not extend the minimum term in clause 3.1.

4.2 Capacity reserved but not utilised due to Client delay. Where SiteFolk has reserved capacity but is unable to perform Services because the Client has not provided decisions, feedback, materials, access, or approvals within forty-eight (48) hours of a written request, the reserved capacity will be deemed delivered and is billable in full. The project timeline will be extended accordingly and SiteFolk accepts no liability for resulting delay.

4.3 Scope of guarantee. The SiteFolk Guarantee is the sole and exclusive remedy for non-delivery of reserved capacity. It does not extend to consequential, indirect, or third-party losses, and it does not operate as a service-level agreement for response times outside agreed working hours.

5. Client Responsibilities

5.1 The Client will:

(a) provide Client Materials in a timely manner and in a usable format;

(b) provide decisions, feedback, and approvals within forty-eight (48) hours of any written request from SiteFolk during the Client’s local business hours (Monday to Friday);

(c) grant SiteFolk such access to its Webflow workspace, Slack workspace, Loom workspace, and other third-party tools as is reasonably required to perform the Services;

(d) ensure that all Client Materials are accurate, complete, and free from any infringement of third-party rights, including intellectual property, confidentiality, privacy, and publicity rights;

(e) hold all necessary licences and consents to permit SiteFolk to use the Client Materials for the purposes of the Services;

(f) comply with all applicable laws in the Client’s use of the Deliverables and the Services.

5.2 SiteFolk is not liable for any delay or failure to perform the Services to the extent caused by the Client’s failure to comply with this clause 5.

6. Intellectual Property

6.1 Client Materials. The Client retains all right, title, and interest in and to the Client Materials. The Client grants SiteFolk a non-exclusive, royalty-free, worldwide licence to use the Client Materials for the sole purpose of providing the Services.

6.2 Deliverables. Subject to full payment of all fees due, SiteFolk assigns to the Client all right, title, and interest in the Deliverables created specifically for the Client, with the exception of the items described in clauses 6.3 and 6.4.

6.3 Pre-existing and background IP. SiteFolk retains all right, title, and interest in any pre-existing tools, methods, templates, components, code libraries, design systems, frameworks, or other materials owned by SiteFolk and used in the course of providing the Services (“Background IP”). SiteFolk grants the Client a perpetual, non-exclusive, royalty-free, worldwide licence to use the Background IP solely as embedded within the Deliverables.

6.4 Third-party IP. Deliverables may incorporate third-party fonts, plugins, code libraries, images, or other materials licensed by SiteFolk or the Client from third parties. Use of such third-party materials by the Client is subject to the applicable third-party licence terms.

6.5 Portfolio rights. SiteFolk may, after the public launch of any Deliverable, display the Deliverable, screenshots, recordings, and the Client’s name and logo in SiteFolk’s portfolio, case studies, marketing materials, and proposals, unless the Client notifies SiteFolk in writing in advance that this is not permitted.

7. Confidentiality

7.1 Each party will keep confidential all non-public information disclosed by the other party that is identified as confidential or that would reasonably be understood to be confidential (“Confidential Information”), and will use such Confidential Information only for the purpose of performing its obligations or exercising its rights under these Terms.

7.2 The obligations in clause 7.1 do not apply to information that: (a) is or becomes public other than by breach of these Terms; (b) was already known to the receiving party without obligation of confidence; (c) is independently developed without use of the disclosing party’s Confidential Information; or (d) is required to be disclosed by law or competent authority.

7.3 This clause 7 survives termination of these Terms for a period of three (3) years.

8. Warranties and Disclaimers

8.1 SiteFolk warrants that it will perform the Services with reasonable skill and care.

8.2 To the maximum extent permitted by law, all other warranties, conditions, and terms, whether express or implied by statute, common law, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation, are excluded.

8.3 SiteFolk does not warrant that the Site or the Deliverables will be uninterrupted, secure, or free from errors, viruses, or other harmful components.

8.4 The Site and any information on it are provided “as is” and for general informational purposes only. Nothing on the Site constitutes legal, financial, or professional advice.

9. Limitation of Liability

9.1 Nothing in these Terms limits or excludes either party’s liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability which cannot lawfully be limited or excluded.

9.2 Subject to clause 9.1, SiteFolk’s total aggregate liability arising out of or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the total fees paid by the Client to SiteFolk under the relevant Order in the three (3) months immediately preceding the event giving rise to the liability.

9.3 Subject to clause 9.1, in no event will SiteFolk be liable for any: (a) loss of profits, revenue, business, contracts, or anticipated savings; (b) loss of goodwill or reputation; (c) loss of or corruption of data; or (d) any indirect, special, or consequential loss, in each case whether or not foreseeable.

10. Indemnity

10.1 The Client will indemnify and hold SiteFolk harmless against all claims, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) any breach by the Client of these Terms; (b) any Client Materials infringing the rights of any third party; or (c) the Client’s use of the Deliverables in breach of any applicable law or third-party licence.

11. Term and Termination

11.1 These Terms commence on the date the Client first accesses the Site or enters into an Order, whichever is earlier, and continue until terminated in accordance with these Terms.

11.2 Either party may terminate any active Order or subscription immediately by written notice if the other party: (a) commits a material breach of these Terms which is not remediable or, if remediable, is not remedied within fourteen (14) days of written notice; or (b) becomes insolvent, ceases to trade, or has a receiver, administrator, or liquidator appointed.

11.3 On termination: (a) the Client will pay all undisputed fees up to the end of the current billed period, with no refund or pro-rating in accordance with clause 3.5; (b) each party will return or destroy the other party’s Confidential Information; and (c) clauses 6 (Intellectual Property, subject to payment), 7 (Confidentiality), 8 (Warranties), 9 (Limitation of Liability), 10 (Indemnity), and 13 (General) survive.

12. Force Majeure

12.1 Neither party is liable for any delay or failure to perform its obligations (other than payment obligations) to the extent caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, government action, pandemic, natural disaster, failure of telecommunications, internet, or utilities providers, or industrial action.

12.2 The affected party will notify the other promptly and use reasonable efforts to mitigate the effect of the event. If the event continues for more than thirty (30) days, either party may terminate the affected Order by written notice without further liability.

13. General

13.1 Entire agreement. These Terms, together with any applicable Order, constitute the entire agreement between the parties and supersede all prior agreements, representations, and understandings, whether written or oral, relating to their subject matter.

13.2 Variation. SiteFolk may amend these Terms from time to time by posting the revised Terms on the Site. Material changes take effect thirty (30) days after posting. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

13.3 Assignment. The Client may not assign, transfer, or sub-contract any of its rights or obligations under these Terms without SiteFolk’s prior written consent. SiteFolk may assign these Terms to any successor in connection with a corporate reorganisation, merger, or sale of all or substantially all of its assets.

13.4 Notices. Notices under these Terms must be in writing and sent by email to hello@wearesitefolk.com (for notices to SiteFolk) or to the email address on the Client’s most recent invoice (for notices to the Client). Notices are deemed received on the next business day after sending.

13.5 No waiver. A failure or delay by either party to enforce any right under these Terms does not operate as a waiver of that right.

13.6 Severability. If any provision of these Terms is held to be invalid or unenforceable, the remainder will continue in full force and effect.

13.7 Third-party rights. A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any of these Terms.

13.8 Governing law and jurisdiction. These Terms are governed by the laws of Singapore. The parties submit to the exclusive jurisdiction of the courts of Singapore in respect of any dispute arising out of or in connection with these Terms.

Contact

SiteFolk hello@wearesitefolk.com